A Blackpool hotel has come under fire after two newlyweds claimed they were heartbroken on their honeymoon due to the condition of their accommodation.
Sonya Cunningham has booked a week at the Alumhurst Hotel on Charnley Road in Blackpool to celebrate her honeymoon with her husband.
She said they had booked “a nice apartment”, but while they were traveling she “noticed” on TripAdvisor that the hotel had “bad reviews”.
Sonya claims that upon arrival, she remained “stomach ache” and that her experience only deteriorated when she entered the room.
A staff member from the Alumhurst hotel told LancsLive: “The rooms we have are clean and tidy, they are beautiful, comfortable and tidy.”
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Sonya said: “I had a stomach ache because we had booked this place. I told my new husband that and decided to park the car, walk to the hotel without luggage for see what it looked like. “
Sonya said the Alumhurst Hotel was “dirty” and “smelly”.
After getting their room key and walking up the stairs, Sonya said she “felt sick” and “was almost in tears”. They told a member of staff that “it was a shame” and that they would not be staying in the accommodation.
The newlywed couple claim they were offered two more rooms in which Sonya described as “absolutely dirty” before declaring “I wouldn’t keep any pets there let alone put my suitcases on the carpets” .
The couple said they “asked for a refund” but were offered a free cancellation instead.
“My heart is broken,” Sonya said: “It was supposed to be our honeymoon, we ended up in a pretty nice hotel even though the room was small and we got ripped off because we were walk-ins. “
The hotel is ranked # 76 out of 83 hotels in Blackpool on TripAdvisor and has a rating of “Excellent” against 15 “Terrible” reviews out of 21 reviews on the site.
Another guest, Elaine Williams-Jones, stayed at the Alumhurst Hotel on August 20.
Elaine was supposed to stay in Room 27, but says she found “chips on the windowsill and a dirty bathroom” when she entered.
Elaine says she was also offered to move to another room and moved to room 32.
“The room was dirty, no makeup on and there was still garbage there,” she said. “The bathroom was dirty and dirty, and obviously disgusting because the carpet was dirty.”
Elaine also said there was a “smell of cigarettes” in the room. .
Other visitors who have left reviews on TripAdvisor have shared their experiences with OYO accommodation.
One guest, who left a review on Sep 23, wrote: “Won’t be coming back. Cracked window on main door, smelly hallways, dirty carpets, no hot water in sink, only one faucet works, shower poor, heating control comes one way.
“The photos on the booking app looked nothing like what they are. Would score less points if possible. The bed was the only decent thing about it.
Another guest who visited in August 2021 wrote: “Total place nightmare. We were two couples who ended up in five rooms because the keys broke the locks, the keys were not available, the rooms were not available. had not been cleaned, the shower did not work etc. Dirty towels and bedding piled up in the hallways until after 5 pm.
“So loud at night you could hear everyone around you. Cheap and uncomfortable beds and only one thin pillow each. I wasn’t expecting anything fancy for the price but my god we couldn’t wait to get out. from here.”
Complaints about Blackpool hotel standards have been at the center of the period of stay passing this summer, with an increase in ‘hell hotels’ accounts coming specifically from the resort.
Despite this, a few recent travelers gave the hotel an “average” rating.
One of them, who stayed in September, said: “I looked for a cheap and cheerful place and found this hotel for one night after reading the reviews, he is very scared but didn’t didn’t need to be from the outside the room for the price was clean and tidy the bed was comfortable and also clean the bathroom is old but was clean.
“Would I come back yes of course don’t be put off if you want cheap accommodation”.
Stay Blackpool manager Ian White accused Booking.com of ‘polishing up the droppings’ after a 5-star B&B owner said the resort was becoming a ‘dumping ground’ for the rest of the UK .
The Blackpool Council has encouraged hosting companies to “aspire” to nationally recognized accreditation standards among current accounts.
There is an opt-in accreditation program available for hoteliers provided by VisitBlackpool. Memberships to the program, accredited by VisitEngland, cost £ 49.95 for 1-20 rooms and up to £ 125 for over 150 rooms.
Those who opt for the program are then accredited through the National Star Rating Program or through the Blackpool Approved Visitor Accommodation Scheme.
When OYO Alumhurst was contacted, LancsLive was informed twice that the hotel rooms were “clean and tidy”.
No additional comments were provided.
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